Customer Success and Support.
Customer onboarding, support triage, service recovery, knowledge, and retention workflows. Discover 10 documented skills, read their use cases, and copy a verified installation command.
Customer Onboarding Plan
Guide a customer to a defined first outcome with owners, milestones, and adoption signals.
View skill and install command ↗02 / customer-support-triageSupport Case Triage
Classify a support issue by impact, urgency, reproducibility, and routing evidence.
View skill and install command ↗03 / customer-replyCustomer Support Reply
Draft a clear customer reply that addresses the issue, next action, and known limits.
View skill and install command ↗04 / customer-escalationCustomer Escalation Brief
Prepare an escalation brief with impact, timeline, evidence, owner, and decision request.
View skill and install command ↗05 / customer-healthCustomer Health Review
Assess customer health from transparent adoption, outcome, relationship, and support signals.
View skill and install command ↗06 / customer-renewalCustomer Renewal Risk
Build a renewal action plan grounded in value realization, stakeholder needs, and contract facts.
View skill and install command ↗07 / customer-knowledgeSupport Knowledge Article
Write a tested support article that resolves a common issue with clear prerequisites and recovery.
View skill and install command ↗08 / customer-voiceVoice of Customer Synthesis
Combine customer evidence into actionable themes with source coverage and counterexamples.
View skill and install command ↗09 / customer-service-recoveryService Recovery Plan
Restore trust after a service failure through verified facts, ownership, and follow-through.
View skill and install command ↗10 / customer-success-qbrCustomer Business Review
Prepare a customer review that connects usage, outcomes, open risks, and next-period goals.
View skill and install command ↗Choose first.
Then install.
Install only the skills relevant to your task and target. GNCore skills guide an AI assistant—they cannot perform work independently.
Read installation details ↗gncore install customer-onboarding --apps vscode-codex --scope workspace